Interpersonal Conflict Management (2 Fridays in June)

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3 hours

About Course

Conflicts are a natural part of human interaction—but when handled poorly, they can damage trust, relationships, and productivity. This course is designed to help individuals identify, understand, and resolve interpersonal conflicts effectively and respectfully. Participants will explore communication techniques, emotional intelligence, and negotiation strategies that foster collaboration and strengthen relationships in both personal and professional environments.

Whether you’re a leader, team member, family member, or community participant, you’ll walk away with the confidence to handle conflict constructively and peacefully.

This course will equip you to navigate interpersonal challenges with clarity, compassion, and confidence, turning conflicts into opportunities for growth and stronger relationships. 🧠💬🤝

What Will You Learn?

  • ✅ Understanding the Nature of Interpersonal Conflict – Causes, types, and stages
  • ✅ Emotional Intelligence & Self-Awareness – Managing personal reactions during conflict
  • ✅ Active Listening & Empathetic Communication – Creating space for understanding
  • ✅ Assertiveness vs. Aggressiveness – Expressing yourself without causing harm
  • ✅ Conflict Resolution Styles – Avoiding, accommodating, collaborating, competing, compromising
  • ✅ Negotiation & Mediation Techniques – Finding common ground and reaching agreement
  • ✅ Dealing with Difficult People – Strategies for toxic behaviors and manipulation
  • ✅ Rebuilding Trust After Conflict – Healing and strengthening relationships

Material Includes

  • 📒 Conflict Management Workbook – Reflection prompts, exercises, and personal assessments
  • 💻 Case Studies & Scenarios – Real-life examples and role-play activities
  • 📑 Communication Style Inventory – Identify your approach to conflict
  • 📚 Printable Cheat Sheets – Conflict response techniques and emotional regulation tools
  • 🎧 Guided Role Play Scripts & Practice Sessions – To enhance empathy and confidence in dialogue

Audience

  • 🔹 Managers, supervisors, and team leaders
  • 🔹 HR professionals and organizational development experts
  • 🔹 Educators, counselors, and social workers
  • 🔹 Couples, families, and relationship coaches
  • 🔹 Anyone interested in improving communication and resolving interpersonal tension

Course Content

Instructors

CA

CHRIS ADERIBIGBE

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ocmldadmin1

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